ZenClean

At ZenClean, we are committed to providing high-quality and reliable cleaning services. If for any reason you are not fully satisfied, please review our refund policy below: Service Cancellations: Cancellations made at least 3 days before the scheduled cleaning appointment are eligible for a full refund. Cancellations made 1–2 days before the scheduled service will receive a 50% refund. Same-day cancellations or no-shows are non-refundable, as time and resources have already been allocated. Service Dissatisfaction: If you are unsatisfied with the quality of the cleaning service, please notify us within 24 hours of the appointment. We will offer a free re-cleaning or a partial refund, depending on the issue and service level. Missed Appointments or Inaccessible Locations: If our team is unable to access the property due to incorrect details, locked doors, or absence of the client, and the service cannot be performed, the appointment will be non-refundable. Recurring Services: For clients on a recurring plan, cancellation of future cleanings must be made at least 3 days in advance to avoid charges for the upcoming appointment. We value your trust and satisfaction, and we will do our best to resolve any concerns. Please contact our customer service team with any questions or feedback. Thank you for choosing ZenClean!